Terms & Conditions.

Welcome to Cartlogic Fashion (the “Website”, “Store”, “we”, “us”, or “our”), operated by CARTLOGIC PRIVATE LIMITED. These Terms & Conditions govern the use of this Website, shopping for products, the creation or use of an account, and related customer-support services.

By browsing the Website or placing an order, you agree to these Terms to the extent permitted by applicable law. If you do not agree, please do not place an order. The Privacy Policy, Shipping Policy, Return Policy, and Refund & Cancellation Policy provide additional information on how services operate; where a policy and applicable law conflict, mandatory law prevails.

These Terms are intended for customers in India. Product availability, delivery eligibility, charges and other conditions may vary by delivery location and will be confirmed through the Website or order communications.

Cartlogic Fashion is the consumer-facing brand of CARTLOGIC PRIVATE LIMITED. The registered business details and contact channels appear in the company-information panel at the bottom of this page.

For questions about a product, order, payment or complaint, use the email or telephone contact information shown on this Website. Customers should quote the relevant order number when requesting assistance. We may send transactional communications regarding order placement, payment, dispatch, delivery, returns and complaints using the contact details provided at checkout.

We do not ask customers to disclose bank passwords, card PINs or UPI PINs to our support team. Do not share authentication credentials through unsolicited calls or messages.

Customers must be legally capable of entering into a binding contract under applicable Indian law. A minor may use the Website or place an order only under the involvement and supervision of a parent or lawful guardian, where permitted by law.

• Provide accurate, complete, current name, delivery address, phone number, email and other checkout information.
• Keep account credentials confidential and notify us promptly if you suspect unauthorised access.
• Do not impersonate another person, misuse another person’s payment information, or create accounts to circumvent reasonable Website restrictions.
• Orders placed through your account may be treated as authorised by you unless you promptly report a security issue; this does not limit statutory consumer rights.

We may restrict or suspend an account for substantiated fraud, security abuse or unlawful activity, subject to applicable law and without depriving customers of valid refunds or grievance rights.

Our fashion catalogue may include Saree, Kurta Set, Tshirt, Cord Sets and Short Kurtis. Availability, colour, fabric, sizes, garment measurements, variants, designs, inventory and prices may differ across individual product listings. The product page and the information displayed at checkout are the primary reference points for an order.

Product photos are provided to help customers understand the merchandise. Actual colour perception can vary with lighting, photography and device displays, and measurements may vary within disclosed tolerances. These variations do not excuse supply of a materially different, wrongly described or defective product.

Size, material, care, fit, included pieces and other product-specific disclosures should be reviewed before ordering. Where an item has a relevant label, manufacturer information or legally required declaration, the applicable product listing or packaging will provide that information.

A listing or an “in stock” indicator is not a guarantee that a specific item or variant remains available until your order is confirmed. Inventory may change due to simultaneous orders, stock reconciliation, fulfilment issues or errors.

If we cannot supply all or part of an accepted order, we will contact you and offer an appropriate solution, including cancellation and refund of amounts collected for the unavailable items, in accordance with applicable law. We may apply reasonable quantity limits to prevent misuse, and will communicate such limits where applicable.

Product prices are displayed in Indian Rupees (INR). The total amount payable, including applicable taxes and compulsory delivery, handling or other charges, will be disclosed before the order is placed. Where a price is shown as tax-inclusive, no undisclosed additional tax should be charged on that price.

Promotional prices, discounts, coupons or other offers may be subject to conditions, availability, eligibility criteria and stated validity periods. A displayed savings claim must reflect an appropriate, accurate pricing basis. If an obvious listing or technical error affects a price, stock status or calculation, we may contact the customer before fulfilment to explain the error and seek agreement on a corrected order or provide a refund; we will not impose a higher charge without customer approval.

The amount shown at final checkout and in the order confirmation records the transaction price. A tax invoice or other transaction documentation will be provided as required by applicable law.

Adding a product to a cart does not reserve it. When you submit an order, you make an offer to purchase the selected products under the conditions disclosed at checkout. A payment authorisation or automated order-received message does not necessarily mean that the order has been accepted for dispatch.

We may verify payment, delivery details, stock availability and unusual order activity before processing an order. If an order cannot be accepted, we will notify you using the details provided and arrange a refund of any captured payment for the rejected item or order, as applicable.

Once an order has entered dispatch processing, changes to size, colour, delivery address or quantity may not always be possible. Please contact customer care quickly if a correction is needed.

Payment options offered on the Website may include UPI, cards, net banking or other methods made available at checkout through payment service providers. The available options, applicable charges (if any), and payment status are displayed during the transaction or in the relevant order communication.

• Do not send payment to a personal or unverified UPI address shared outside our official checkout experience.
• A payment may remain pending while the bank or processor confirms it. We will reconcile and update affected orders where possible.
• If money is debited but the order is not confirmed, contact us with the order reference, transaction details and date. Do not share a UPI PIN, password, CVV or OTP.
• Refunds, where approved, are normally initiated through the original payment channel or another lawful method agreed with the customer, subject to payment-network processing times.

We do not guarantee the uninterrupted availability of any bank, UPI application or third-party payment gateway. This does not limit our obligations concerning payment reconciliation and legally required refunds.

Shipping eligibility, delivery charges and estimated dispatch or delivery dates are determined according to product availability and the address entered at checkout. For details, please read our Shipping Policy.

Please provide a complete, serviceable delivery address and reachable phone number. Courier delays can arise from weather, logistics disruptions, incorrect address details, public restrictions and other circumstances beyond reasonable control. Where a material delay becomes known, we will provide available updates and respond to the customer’s choices in accordance with applicable law.

If a parcel appears damaged, tampered with, missing or incorrectly delivered, report the issue to our customer care team promptly with the order number and any useful photographs or delivery records. This request helps investigation but does not remove consumer rights guaranteed by law.

Cancellation requests can be submitted through the options made available in your account, where supported, or by contacting customer support. An order that has not shipped may be easier to cancel, but the treatment of any cancellation depends on its status, the disclosed policy and applicable consumer law.

Once goods have been handed to a courier, cancellation may require a return or delivery-interception process. We will disclose any lawful, applicable charges before they are imposed. We will not impose unfair cancellation charges or deny statutory remedies to which a customer is entitled.

Full details are in the Refund & Cancellation Policy.

Return or exchange eligibility for ordinary preference-based requests depends on the Return Policy and any clearly disclosed product-specific conditions. Customers should check the product page for relevant requirements, such as the permitted return window, condition of the garment and any lawful return-shipping charge.

Statutory protections are not waived: if a product is defective, counterfeit, materially different from its description, incorrect, or otherwise fails to meet applicable legal requirements, the customer may seek the remedies available under Indian consumer law. A store policy cannot override these rights.

For hygiene, quality and fair resolution, please avoid unnecessary use or alteration of products you intend to return, and retain labels or packaging where reasonably possible. We may request reasonable evidence to assess the issue without imposing requirements that unlawfully obstruct consumer relief.

When a cancellation, return, exchange adjustment or other refund claim is accepted, refunds are processed under the applicable Refund & Cancellation Policy, the relevant payment method rules and mandatory law. The time at which a credit becomes visible may differ by bank, UPI network, card issuer or payment provider.

If a refund appears delayed after we have confirmed initiation, please contact us with the order number and any refund reference. Customers may also use the applicable bank or payment provider’s dispute and chargeback processes. We will not prevent lawful access to consumer dispute-resolution mechanisms.

Customers are encouraged to review size charts, measurements, fabric composition, care instructions, colour options and individual product descriptions before checkout. Clothing may be affected by washing, drying, ironing, stretching and routine wear; follow the provided care instructions.

Any express manufacturer warranty or seller guarantee will apply according to its disclosed terms. Nothing in these Terms excludes warranties or remedies that cannot lawfully be excluded under Indian consumer-protection legislation.

We may publish promotional campaigns, coupon codes, selected-product discounts or seasonal offers. Unless clearly stated otherwise, offers apply only during their published period and to eligible products or orders. Offers may not be combinable and may be limited per person or transaction where the conditions disclose this.

We may refuse use of coupon codes that are fabricated, obtained through security abuse or used contrary to their displayed conditions. Promotions will not be presented as misleading discounts, and pricing representations are subject to applicable consumer law and any changes in law as they come into effect.

You agree not to use the Website for unlawful or abusive purposes, including:

• Submitting false delivery details, impersonating others, initiating fraudulent payments or attempting abusive chargebacks.
• Attempting to compromise Website security, payment systems, customer accounts or other users’ data.
• Distributing malware, automated spam or content that infringes another person’s rights.
• Scraping, copying or republishing site material in a manner that infringes intellectual-property rights or breaches applicable law.
• Posting false product reviews, threats, harassment, discriminatory abuse or unlawful material.

Reasonable safeguards may be used to prevent abuse. Any enforcement will be consistent with applicable law and legitimate consumer remedies.

Where reviews or feedback are accepted, please submit truthful first-hand opinions relevant to the purchased product or customer experience. By submitting content you confirm that you have the necessary rights to share it and that it is not unlawful or misleading.

You permit us a non-exclusive licence to display your submitted review or feedback on our Website for operating and improving the store, subject to the Privacy Policy and applicable law. We may moderate illegal, abusive, irrelevant, misleading or fraudulent material, but will not create or represent fabricated reviews as genuine customer experiences.

Unless otherwise indicated, the Website’s original branding, layout, text, logos, images and other protected content belong to CARTLOGIC PRIVATE LIMITED or are used under licence. Use of the Website does not transfer ownership or grant a broad commercial licence to this material.

You may access and use Website content for personal, lawful shopping purposes. Reproducing, selling, materially altering or commercially exploiting protected materials without permission is not authorised except where permitted by law.

The Website may rely on third-party payment processors, logistics companies, maps, security features and other tools. External services may have their own terms or privacy notices. A link to an external site does not, by itself, imply that we control or endorse every statement on that site.

We aim to keep the Website accessible and accurate, but scheduled maintenance, unforeseen faults or network interruptions may sometimes affect services. We will take reasonable steps to address issues that impact orders or payments. This section does not remove any remedy available to consumers under law.

We handle personal information associated with accounts, orders, delivery, payment confirmations, support requests and Website operations as explained in our Privacy Policy. Please review that policy to understand how information may be collected, used, shared, retained and protected.

Applicable Indian data-protection requirements are observed according to their notified commencement dates and scope. Customers may contact us through the details below regarding privacy-related concerns.

Nothing in these Terms limits or excludes liability where such limitation is prohibited by law, including liability relating to unfair trade practices, defective or misdescribed goods, fraudulent conduct, or consumer rights that cannot be contracted away.

To the extent permitted by law, we are not responsible for losses caused solely by a customer’s deliberate misuse of the Website, independently operated services beyond our reasonable control, or circumstances not legally attributable to us. Any assessment of liability is subject to the facts of the particular transaction and applicable Indian law.

Statements on this Website do not replace legally required product labels, statutory guarantees, or information provided during the transaction.

These Terms are governed by the applicable laws of India. We encourage customers to contact our grievance officer first so a concern can be addressed promptly and fairly.

Where a dispute remains unresolved, customers may approach the appropriate Consumer Commission or other competent authority or court in accordance with applicable law. Nothing here restricts a consumer from using statutory remedies, jurisdictional protections or lawful payment-dispute processes.

Customers may also refer to the Government of India’s National Consumer Helpline for the channels currently offered.

For complaints about purchases, payments, refunds, delivery, Website information or other consumer matters, please contact our designated grievance officer:

Describe the issue, share your order number and any supporting details, and retain a copy of your communication. Under the Consumer Protection (E-Commerce) Rules, 2020, consumer complaints must be acknowledged within 48 hours and redressed within one month from receipt, subject to applicable legal requirements. Customers can also write through the Contact Us page.

We may update these Terms to reflect changes in business operations, payment arrangements, Website features or legal requirements. The “Last Updated” date will identify the published revision. Material changes will be communicated in an appropriate manner when required by law.

Changes will not retrospectively deprive customers of rights attached to already accepted orders or mandatory consumer protections. Please review the applicable Terms at the time of your next purchase.

Regulatory note: The Consumer Protection (E-Commerce) (Amendment) Rules, 2026 are scheduled to come into force on 1 January 2027. These Terms refer to existing consumer protections and will be reviewed against additional requirements when they become applicable.