Shipping Policy.

This Shipping Policy explains how orders placed through Cartlogic Fashion, operated by CARTLOGIC PRIVATE LIMITED, are processed and delivered. It applies to the fashion products sold through our website, including Saree, Kurta Set, Tshirt, Cord Sets and Short Kurtis.

Please read the product information, cart and checkout screens together with this policy. Any specific delivery estimate, shipping method or charge displayed for your particular order forms part of the information applicable to that order. Your statutory rights under Indian law remain unaffected.

After an order is submitted, the website may display an order reference and send an acknowledgement to the contact details provided at checkout. This acknowledgement confirms receipt of your order request; it does not necessarily mean that the parcel has been dispatched.

• Check your email address, mobile number, products, quantities and delivery address before placing the order.
• Orders may be subject to payment confirmation, product availability and standard security checks.
• If fulfilment is not possible, we will communicate available next steps, including cancellation or refund where applicable.

Whether we can deliver to a particular location depends on the serviceable PIN codes, product characteristics and available shipping partners at the time of checkout. A location being listed on the website does not by itself guarantee courier serviceability for every product.

Delivery to remote areas, certain institutions or restricted premises may require additional coordination. We will not represent delivery to a location as available where we know that fulfilment is not possible.

Order processing includes verifying payment or order details, checking inventory, preparing the product and handing the parcel to the logistics partner. Processing and dispatch dates can vary by product, location, holidays, demand and operational conditions.

We do not promise a universal fixed dispatch period on this page. If a specific dispatch estimate is provided on a product page, at checkout or in an order communication, that information should be used for the relevant order. Where a material change occurs, we will take reasonable steps to update the customer.

Delivery windows shown during checkout or communicated for an order are estimates unless we expressly state that a particular date is guaranteed. Transit time may vary because of destination, courier routing, weather, holidays, local restrictions or other events affecting transport.

We aim to communicate material delays. A delay does not automatically remove any remedy available to a customer under applicable consumer law, including rights concerning a product delivered later than a committed schedule, subject to legally recognised exceptions.

Any shipping, handling or other delivery-related charges applicable to an order should be disclosed in the cart or at checkout before payment is completed. The checkout total should make the payable amount clear, including applicable taxes and compulsory charges.

Shipping charges may differ across destinations, basket values, products, delivery methods or promotional offers. We do not state a blanket free-shipping threshold or flat rate here because no such fixed commercial rule has been supplied for this store. Charges will not be added to a completed order without an applicable lawful basis and appropriate disclosure.

Where courier tracking information is available, it may be shared through your account, order status page, email, SMS or another order communication channel. Tracking updates are generally supplied by shipping partners and may take time to appear after a parcel has been handed over.

For order information, visit Order Tracking. If tracking requires a customer login, please sign in through My Account first. The tracking page is intended to show order-specific information; it is not a guarantee that every courier scan will appear immediately.

A logistics partner may contact you or attempt delivery using the address and contact details provided with the order. Please make reasonable arrangements to receive the parcel and follow lawful verification steps required for secure delivery.

If a delivery attempt is unsuccessful, the courier may attempt redelivery, offer another option or return the parcel, depending on its network and circumstances. Any applicable additional charge will be considered only where properly disclosed and legally permissible.

Please provide a complete and accurate address, PIN code, accessible contact number and any relevant apartment or landmark details. Incorrect or incomplete information can affect successful delivery.

If you need to correct an address, contact us as soon as possible through the details below and include your order number. Changes can only be requested and are subject to feasibility: once an order has been packed, dispatched or handed to a courier, a change may no longer be possible.

Some orders containing several products may need more than one package due to inventory location, size, logistics constraints or other fulfilment reasons. Parcels can reach you on different dates and may have separate tracking references.

If an order is split, the delivery of one package does not necessarily mean that all items have arrived. You can review the order details or contact support to clarify which products are still pending.

Delivery can be affected by weather conditions, transport disruptions, strikes, natural events, public restrictions, courier network problems, emergencies or other circumstances outside reasonable operational control.

We will review such issues and communicate reasonable updates where possible. These explanations do not create an unlimited exclusion of responsibility. Nothing in this policy is intended to waive consumer remedies that cannot lawfully be excluded.

If an order appears to be lost, misrouted or materially overdue, please contact support with the order number. We may investigate with the shipping partner, check proof of delivery and review the order record.

When non-delivery is established, we will provide an appropriate remedy under the order terms and applicable law, which may include replacement, reshipment or refund. We will not require customers to accept a claim that a package was delivered without reasonably considering the evidence they provide.

If you receive an apparently opened, damaged or tampered parcel, or a product that is missing, defective or different from what was ordered, contact us promptly with the order number and a description of the issue. Relevant photos may help us investigate faster but will not be treated as the sole mandatory proof of a valid consumer complaint.

Where appropriate, retain the packaging and available delivery documents until the issue has been reviewed. Customers retain their rights regarding defective, deficient, misdescribed or wrongly supplied goods under applicable law. Read our Return Policy for the related process.

If courier tracking states “Delivered” but you have not received the parcel, check with household members, building reception or authorised recipients where relevant. If the parcel remains missing, contact us with the order number and tracking details.

We will review the circumstances, including any available delivery confirmation, rather than assuming that the tracking label alone settles the matter.

A parcel may be returned to origin because of an incomplete address, failed delivery attempts, refused acceptance, local service restrictions or other courier-related difficulties. If this happens, the appropriate next step will depend on payment status, reason for return, product condition and applicable law.

We may offer a corrected delivery arrangement, cancellation or refund where appropriate. Any deductions or charges must be lawful, justified and consistent with information provided before the purchase; they will not be imposed merely by a blanket statement in this policy.

Cancellation of an order before dispatch may be easier than after it has entered the courier network. Contact us promptly with the order number to request a change or cancellation; fulfilment status will determine the practical options available.

For eligibility, procedures and refund processing, refer to our Refund & Cancellation Policy and Return Policy. If those documents conflict with a mandatory consumer protection, the legal protection prevails. No provision here removes rights for goods that are defective, not as described, incorrectly supplied or delivered late contrary to a legally relevant commitment.

Order delivery may require us to share necessary recipient details, such as name, contact number and delivery address, with logistics service providers for fulfilment and related customer support.

Do not share payment passwords, card PINs or account credentials with a courier or a person claiming to provide delivery assistance. We will not ask you to disclose confidential banking credentials to receive a parcel. Please review our Privacy Policy for more information on personal data handling.

For shipment questions, delays, non-delivery, incorrect goods or a delivery-related complaint, contact us using the channels below. Include your order number, a concise description of the issue and any relevant evidence so that we can investigate.

In line with the applicable Consumer Protection (E-Commerce) Rules, a consumer grievance should be acknowledged within 48 hours and redressed within one month from receipt, where those provisions apply. You may also use remedies available under the Consumer Protection Act, 2019.

We may revise this Shipping Policy to reflect genuine changes in fulfilment arrangements, customer support, or legal requirements. An updated version will be displayed on this page with a revised effective date where appropriate. Changes will not retrospectively take away rights already accrued for an earlier order.

This policy is intended to be read in accordance with applicable Indian laws, including the Consumer Protection Act, 2019 and Consumer Protection (E-Commerce) Rules, 2020, as amended and in force from time to time.