Return Policy.

This Return Policy explains how customers may request a return, replacement or other available remedy for products purchased from Cartlogic Fashion, operated by CARTLOGIC PRIVATE LIMITED, through this website. It applies to our five fashion collections: Saree, Kurta Set, Tshirt, Cord Sets and Short Kurtis.

This document should be read with our Shipping Policy, Refund & Cancellation Policy and Terms & Conditions. If a term conflicts with a non-excludable consumer right under applicable Indian law, that right prevails.

You may contact us about an item that arrives damaged, defective, incorrectly supplied, materially different from its description, or incomplete. We will review the order and offer the remedy required under applicable law and the circumstances, which may include return, replacement or refund.

Requests based only on preference, such as choosing a different colour or changing your mind, are handled under any voluntary return terms clearly disclosed for the specific product or order before purchase. A preference-based return is not automatically available for every item.

If goods are defective, deficient, spurious, not of the characteristics advertised or agreed upon, or otherwise give rise to a remedy under applicable consumer law, we will not use an ordinary no-return label to deny a legally required remedy.

When delivery is materially late in circumstances covered by applicable consumer-protection rules, we will review the customer's cancellation, return and refund rights as required by law. This also applies to failures to supply the item ordered.

If you receive a different product, an incorrect size or colour, or part of a set is missing, contact our customer support with your order number and a short explanation. Photographs of the product and shipping label can help us resolve the issue sooner.

For Kurta Sets or Cord Sets, please identify which pieces are missing or different. We may arrange verification, send an available replacement, recover an incorrect item or offer an appropriate refund, subject to the applicable facts and law.

Please review the product's size, fabric, styling details and specifications before ordering. For size or fit changes, colour preferences or change-of-mind requests, voluntary returns or exchanges are available only when the particular product or checkout terms expressly allow them.

Minor variations caused by photography, device displays or lighting are not automatically a defect; however, a materially inaccurate description or misrepresentation remains subject to your consumer rights.

The following guidance helps identify what to check when requesting assistance. It is not a promise of unrestricted returns and does not remove remedies for defective or incorrectly supplied products.

Any time limit for an optional or preference-based return is the period specifically disclosed for the product or order at the time of purchase, where offered. We do not publish a universal number of return days in this policy because no standard return window has been confirmed for all products.

For faulty, misdescribed, missing or incorrectly supplied goods, contact us promptly after discovering the problem. A voluntary return window does not by itself extinguish rights that cannot lawfully be restricted. If the applicable return information is unclear, request clarification from customer support.

1. Find your order: open My Account or Order Tracking and check the order details.
2. Contact support: use Contact Us or email info@cartlogicfashion.in with the order number, product name and reason.
3. Provide useful details: explain the concern and share relevant photographs when reasonably available.
4. Wait for instructions: we will explain the next step, such as verification, pickup, return shipping, replacement or refund review.

Do not send a parcel to the company's registered address without receiving appropriate return instructions, since the return-processing facility may be different.

We may request reasonable information such as an order number, registered contact information, invoice, product photos, package label or a description of the problem to verify the purchase and assess the return request.

An unboxing video may assist with an investigation, but we will not make the absence of a video the sole reason to reject an otherwise valid statutory consumer complaint. We will request only information reasonably relevant to resolving the matter.

Where an optional return is allowed solely for preference, the item should ordinarily be unused, unworn, unwashed, undamaged by the customer, and returned with original tags, accessories and available packaging, as stated in the disclosed terms.

Customers may reasonably inspect goods after delivery. Missing original packaging or ordinary inspection will not automatically defeat a valid complaint about faulty, misdescribed or incorrectly supplied products when applicable law provides a remedy.

Some products may have specific voluntary-return limitations for reasons such as hygiene, made-to-order specifications or clearly disclosed sale conditions, but only where these restrictions are stated to the customer before purchase and are legally permitted.

We do not treat every sale-priced product as automatically non-returnable. Any clearly disclosed limitation on optional returns remains subject to statutory rights for defects, incorrect supply or other legally protected cases.

Where a return requires collection, our team will provide instructions on whether a courier pickup is available for the delivery PIN code or whether an agreed alternative is necessary. Pickup availability depends on operational serviceability and the case.

Please include the correct order reference and follow the instructions supplied. Do not arrange an unsolicited shipment or pay a person claiming to be a courier without confirming the return instructions through our official support channels.

For a verified defective, damaged, incorrect or materially misdescribed item, return-shipping costs and any necessary remedy will be handled in accordance with applicable consumer law and the facts of the case. We will not impose unjustified fees that undermine those rights.

For an optional change-of-mind return where available, the applicable return-shipping charge, if any, must be communicated under the terms disclosed before purchase and confirmed before the return is arranged. No fixed reverse-shipping amount is stated here.

After a product is collected or received, we may inspect it to confirm its identity, reported issue, completeness and relevant condition. An inspection is a verification step, not a blanket reason to refuse a valid legal remedy.

We will communicate the outcome and next steps. Where the available information is insufficient, our support team may request clarification and explain the reason.

Where appropriate, a replacement or exchange may be offered for an eligible product, subject to the correct size, colour or style being available and the outcome required under applicable law. Customers will be informed if a replacement cannot be sourced.

For preference-based exchanges, eligibility depends on the terms displayed for that item or order. A price difference, if relevant, will be disclosed before a voluntary exchange is processed. We will not promise an exchange of unavailable stock.

When a refund is due and approved, we will initiate it within a reasonable period in line with applicable law and payment-system requirements. The ultimate credit time may depend on the bank, UPI provider, card issuer or payment gateway.

Refunds are generally returned through the original payment method where feasible. If that is not practicable, customer support will communicate a lawful alternative with any necessary verification. For more details, please see our Refund & Cancellation Policy.

If a shipment is not delivered and is returned to the origin facility, the next step will depend on the delivery history, order details and the reason for failure. We may confirm the delivery address and discuss re-shipping, cancellation or an applicable refund.

We will not apply an arbitrary RTO or failed-delivery deduction to override a legal refund entitlement. For shipment issues, please refer to our Shipping Policy.

Where a return concerns a Kurta Set, Cord Set or another multi-piece listing, please tell us whether the complete set or only one piece is affected. The appropriate resolution depends on the product description, problem and any lawful promotion terms.

Any adjustment to a voluntary discount, bundle offer or promotion must be based on a clearly disclosed term and must not reduce a mandatory statutory remedy. If different items in an order are affected, they may be assessed separately.

If you wish to cancel an order before it is dispatched, please contact support as soon as possible or use any available account cancellation option. Cancellation may depend on fulfilment status and applicable legal rights.

Once an order has been handed over for delivery, a return or delivery-related process may be necessary. Details of cancellation and related refunds are explained in our Refund & Cancellation Policy.

For a return problem, unresolved refund, disputed rejection or product complaint, contact the support team and include your order number and a clear explanation. Our designated grievance officer is listed below.

As applicable under the Consumer Protection (E-Commerce) Rules, 2020, consumer complaints are to be acknowledged within 48 hours and redressed within one month from receipt. Customers may also pursue remedies before the appropriate authorities or consumer commissions.

This Return Policy is intended to operate in accordance with Indian law, including the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020, as amended and applicable from time to time. Nothing in this document excludes rights that cannot legally be waived.

We may update the policy to reflect lawful business or regulatory changes. The version displayed at the time of purchase, applicable disclosures and mandatory legal rights are relevant to that transaction. Policy changes will not retrospectively remove rights already accrued.

For independent assistance, customers may contact the National Consumer Helpline, a Government of India service, including through the official helpline number 1915.