Refund &
Cancellation Policy.

This Refund & Cancellation Policy explains how requests relating to cancelled orders, failed payments, accepted returns, undelivered shipments and eligible refunds are handled on Cartlogic Fashion, operated by CARTLOGIC PRIVATE LIMITED.

A cancellation is a request to stop an order before its successful delivery. A return concerns goods after receipt. A refund is repayment of an amount properly due under the transaction terms and applicable law. The appropriate process depends on the order stage and reason for the request.

Placing an order does not guarantee that every item can be fulfilled. We may need to verify payment, stock availability, delivery serviceability and transaction details before dispatch. Where an order cannot be accepted or fulfilled, the customer will be informed and any amount collected but not properly payable will be dealt with under applicable law.

Payment statuses such as pending, successful, failed or reversed can change after reconciliation with a bank, UPI network or payment service provider. Please do not assume an order is confirmed solely because a debit notification appears.

To request cancellation, check the order in My Account or contact our customer support team promptly with your order reference. A cancellation request can ordinarily be considered while the item has not entered a fulfilment stage that prevents stopping shipment; the actual status will be checked.

Where cancellation is accepted before dispatch, any prepaid amount due back will be refunded in accordance with applicable law and payment provider procedures. We do not promise that every dispatched or packed order can be stopped instantly.

Once a parcel is handed to the carrier, an immediate cancellation or delivery interception may not be possible. Contact support with the order number so that we can check available options. Depending on the shipment stage, the matter may require carrier coordination, return-to-origin handling or the applicable return process.

Do not refuse or abandon a parcel solely on the assumption that a refund is automatic. If goods are delayed, lost, defective or otherwise affected by a protected consumer issue, the applicable legal remedies remain available.

We may cancel an order where fulfilment is not possible, including confirmed stock unavailability, unsuccessful payment verification, an undeliverable address, a genuine pricing or listing error, or a lawful fraud-prevention concern. We will communicate the reason where appropriate.

For a merchant-initiated cancellation, any payment that was collected for goods or services not supplied will be refunded as required by law. We will not apply an arbitrary deduction to an amount that should be returned to the customer.

We will not impose an undisclosed or unjustified cancellation penalty. Under the Consumer Protection (E-Commerce) Rules, 2020, a customer cancellation charge after confirmation cannot be imposed unless similar charges are borne by the e-commerce entity when it cancels an order unilaterally.

Any legally permissible charge must be disclosed clearly before the purchase where applicable. We have intentionally not invented a fixed cancellation charge, dispatch deduction or administrative fee on this page.

For an accepted cancellation or refund request on a prepaid order, we will arrange repayment of the eligible amount after the relevant verification or return step, where lawful and appropriate. The amount and reason for any permitted adjustment will be explained to the customer.

Refunds should normally be routed to the original payment instrument wherever supported. A different verified payment method may be used when the original route is unavailable or a provider requires an alternative, subject to applicable legal and security requirements.

If Cash on Delivery is offered and the order is cancelled before any payment is collected, there is generally no purchase payment to refund. For a paid COD order that later qualifies for a refund, our team may request secure bank or UPI account details to transfer the eligible amount.

Please supply payment details only through an official support process. We will never require your UPI PIN, card PIN, net-banking password or one-time password (OTP) to issue a refund.

UPI, debit-card, credit-card, net-banking and supported wallet payments are handled through the applicable payment gateway, payment system and financial institution. Depending on the transaction, the refund may appear as a reversal, credit or adjustment.

A gateway's acknowledgement of a refund request does not always mean the credit has reached the customer account. Banks, card issuers, UPI apps and wallet providers may show the credit at different times. Applicable regulatory time limits continue to govern where they exist.

If money was debited but checkout showed a failed or pending result, check your bank or UPI account, order history and any payment-provider reversal notice before attempting multiple payments. A failed payment that is automatically reversed may be handled by the payment system without a separate merchant refund.

If you see an apparent duplicate debit, or an unresolved debit without a confirmed order, contact us and provide the transaction reference, amount, date and masked payment details. We will reconcile the payment record with the provider and arrange an appropriate refund or reversal when due. Never share an OTP or UPI PIN.

For delivered products, eligibility for a voluntary return depends on the disclosed Return Policy, the product details and the reason for the request. The category is limited to Saree, Kurta Set, Tshirt, Cord Sets and Short Kurtis. A refund request may require pickup, receipt or reasonable verification of the affected product.

Applicable legal remedies for a defective, damaged, wrongly supplied or materially misdescribed product are not overridden by a general optional-return condition or a non-returnable label. A return is not deemed invalid simply because the customer makes a good-faith statutory complaint.

If a delivered product is defective, damaged, different from the ordered item, or materially inconsistent with its description, please contact our team with the order reference and an explanation. Images or other evidence may help us assess the matter, but the absence of an unboxing video alone will not automatically defeat a valid statutory consumer complaint.

Depending on the facts and applicable law, the resolution may be a suitable replacement, refund or other required remedy. Any collection or return-shipping arrangement for such a claim will be handled consistently with applicable consumer rights.

Preference-based cancellations and voluntary returns, such as a customer choosing a different colour or changing their mind, may be subject to the return and exchange conditions clearly disclosed for the relevant product before purchase. Availability of a particular size or replacement is not guaranteed.

No universal return window or reverse-shipping fee is promised here because these terms have not been provided for this store. Contact support for the relevant order-specific conditions; mandatory consumer rights remain unaffected.

Where reasonable, we may verify the purchase, payment record, order status, shipment record, identity of returned goods or reported issue before completing the refund process. The nature of verification will reflect the circumstances and will not be used to unreasonably delay a legally due refund.

We will communicate whether the request is accepted, requires further information or is declined, and provide the reason for any refusal. Customers can seek review through the grievance channels shown below.

The refundable amount depends on the order value actually paid, affected item(s), applicable tax treatment, lawful promotional conditions and the basis for the refund. For a complete cancellation where no goods are supplied and a full refund is legally due, we will not retain an unjustified portion of the payment.

For partial refunds, any allocation of a previously disclosed discount, coupon, shipping charge or tax adjustment must be transparent and consistent with law. We will not invent a flat deduction or charge customers for a seller error without a lawful basis. The customer may receive an appropriate credit note or other document when required by applicable tax law.

An order may contain several items, or a product may be sold as a coordinated multi-piece Kurta Set or Cord Set. If only part of an order is affected, contact us before sending individual components so that the issue can be assessed accurately against the listing and invoice.

Where partial cancellation is feasible, the refund will reflect the portion properly refundable, with transparent treatment of discounts and applicable charges. A valid complaint concerning one piece of a set will be evaluated on the facts and relevant legal remedy rather than automatically refused.

If a delivery is materially delayed, a package is declared lost, or the shipment is not delivered, notify us through official support. We will investigate using the order and carrier information, and discuss redelivery, replacement, cancellation or refund as appropriate.

Where a refund is required because goods were not delivered as promised or a lawful delivery obligation was not met, it will be handled consistently with consumer law. See the Shipping Policy for delivery-related information.

A parcel may be returned to origin when delivery cannot be completed, for example because an address could not be located, contact attempts failed or delivery was refused. We will review the carrier record and the facts before deciding the appropriate next step.

We will not automatically deduct arbitrary RTO or courier charges from a legally due refund. Any lawful, specifically disclosed deduction relevant to a voluntary cancellation must be explained to the customer and must satisfy applicable consumer protection requirements.

Refunds that have been accepted will be initiated and processed within a reasonable period and in accordance with the requirements of the Reserve Bank of India, relevant payment-system rules and other applicable law. Certain refunds may require return receipt or reasonable verification, where that step is lawful and relevant.

No fixed number of refund days is promised here because the actual gateway, bank and operational timelines have not been verified for this store. After initiation, the date on which money becomes visible can depend on the card issuer, UPI bank, wallet or receiving bank. Contact us if the credit appears overdue so we can help trace the transaction.

Customers can review supported order updates through My Account and Order Tracking. If a refund is initiated, our support team may share the relevant payment-provider reference or status update when available.

Please retain the order number and any cancellation, pickup, return or transaction acknowledgement. Tracking interfaces show available order information and are not a substitute for confirmation from a bank that a refund has actually been credited.

If you believe a transaction is unauthorized, duplicated or otherwise disputed, contact your bank or payment provider promptly using its official process and notify us so the transaction can be investigated. A chargeback or bank dispute may involve payment-system rules separate from this policy.

We may request reasonable proof of payment or identity to prevent fraudulent diversion of a refund. We will never request a UPI PIN, OTP, complete card security code or account password. For support, use only the contact information displayed on this website.

For unresolved cancellation, refund or order disputes, contact CARTLOGIC PRIVATE LIMITED using info@cartlogicfashion.in or cartlogicprivate@gmail.com, and include your order number, transaction reference (if relevant), concern and preferred contact details.

Under the Consumer Protection (E-Commerce) Rules, 2020, our grievance officer must acknowledge a consumer complaint within 48 hours of receipt and redress it within one month of receipt. This does not restrict a consumer's right to approach the National Consumer Helpline or an appropriate consumer commission or other competent authority.

This policy is to be read alongside our Terms & Conditions, Return Policy, Shipping Policy and Privacy Policy. It is governed by applicable Indian law, including the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020, as amended when relevant provisions take effect.

The Consumer Protection (E-Commerce) (Amendment) Rules, 2026 have been notified with an effective date of 1 January 2027; they are not presented here as already operative on the date below. We may revise this page to reflect changes in law or actual store procedures, without retrospectively extinguishing any accrued statutory rights. The version relevant to an order and mandatory law will be considered in resolving a dispute.